5% of all art purchases goes to The Nature Conservancy, working to create a world where people and nature can thrive!

Shipping policy

SHIPPING COSTS

The way our manufacturer charges shipping differs from product to product depending on the following parameters:

  • Vendor location (where the product is printed)
  • The carrier used
  • The shipping method selected
  • Shipping destination

Shipping is primarily calculated based on the box items are shipped in; boxes will hold a certain number of products, which means there is a specific weight per box. Our shipping fees are based on this "box rate" calculation, unlike products that include flat shipping.

If an order is printed by different vendors (for instance, your order contains a mug and a canvas wrap), our print on demand company charges shipping separately for each item, as they are being shipped from two separate locations. To simply things for our customers, we include shipping in the cost of the items.

SHIPPING TIME

Standard shipping takes 5-12 business days (typically around 5-7 business days for US to US orders)

International shipments may take up to 21 business days in transit but are usually delivered within 1-3 weeks from the ship date through DHL.

We have also experienced instances where an order may take upwards of a month to deliver. Not all tracking events may be represented in real-time, and this causes a shipment to appear stalled at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages being handled by multiple carriers, when handed off to local carriers.
  • Local customs department processing time

For these reasons, we are unable to guarantee a delivery date with certainty for international deliveries.

*If the tracking on your international order seems to be stuck, please allow up to 10 additional business days for delivery.  These orders do not have door-to-door tracking updates, and in most countries, the customs clearance procedures may take longer than usual. We are seeing packages with tracking that didn't have any updates for a week, suddenly get delivered.

TRACKING ORDERS

From the admin panel, search the order number, and if the order is shipped, the tracking number will show in the Shipment tab.  Please allow 48-72 hours for the tracking link to become active.

LOST PACKAGES
If the tracking numbers shows that the package was picked up from the manufacturer, but the tracking information has not shown movement for seven business days, please let us know. Delivery issues should be reported within two months of purchase.


Lost international orders
International deliveries are shipped via DHL and are usually completed within 1-3 weeks. However, packages may take up to 21 business days to reach their final destination. International deliveries do not provide consistent tracking updates, and this may cause a shipment to appear stalled on the delivery route. Other factors that may extend the delivery window:

  • The package is handled by multiple carriers, including handoff off to local post offices
  • Local customs department processing times vary depending on the country and declared value
  • Carrier work stoppages, like strikes
  • Inclement weather along the delivery route

Due to these variables, we cannot provide a guaranteed delivery date for international deliveries.
If your international order has not arrived at the delivery location by the 21st business day, please reach out to out to me at val@splendidwildart.com.


INCORRECT SHIPPING INFORMATION
If you or enter an incorrect or incomplete address, the package will be returned to the manufacturer and may be reshipped at your cost. If you would like to place a new order to reduce the final delivery time, this is at your discretion.